Module One: Identifying Your Audience

● Performing a Needs Analysis

● Creating an Audience Profile

● Identifying Key Questions and Concerns

Module Two: Creating a Basic Outline

● Outlining the Situation

● Identifying the Task That Had to Be Performed

● Listing the Actions You Took

● Revealing the Results

Module Three: Organizing the Program

● Making Organization Easy

● Organizational Methods

● Classifying and Categorizing

Module Four: Fleshing It Out

● Identifying Appropriate Sources

● Establishing Credibility

● The Importance of Citations

Module Five: Putting It All Together

● Writing Your Presentation

● Adding a Plan B

● Reviewing, Editing, and Rewriting

Module Six: Being Prepared

● Checking Out the Venue

● Gathering Materials

● A 24 Hour Checklist

Module Seven: Overcoming Nervousness

● A Visit from the Boss

● Preparing Mentally

● Physical Relaxation Techniques

● Appearing Confident in Front of the Crowd (Even If You Don’t Feel That Way)

Module Eight: Delivering Your Speech (I)

● Starting Off on the Right Foot

● Using Visual Aids

● Checking the Volume of Your Voice

Module Nine: Delivering Your Speech (II)

● Adjusting on the Fly

● Gauging Whether Breaks Are Required

● Wrapping Up and Winding Down

Module Ten: Questions and Answers

● Ground Rules

● Answering Questions That Sound Like an Attack

● Dealing with Complex Questions

Module Eleven: Wrapping Up

● Words from the Wise

● Review of Parking Lot

● Lessons Learned

● Completion of Action Plans and Evaluations