Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today’s global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly.

With Supply Chain Management your company and employees will be on target to lower costs, improve efficiency, and increase customer satisfaction. This course will provide your employees with the understanding of how Supply Chain Management can improve and help almost any type of business.

Duration                            Learning Credits

1 day-8 hours of                 8 PDU’s


Public Classroom Pricing:    

Early Bird Price: CAD 649.00

Regular Price: CAD 799.00

Instructor-Led Virtual Live Pricing:

Early Bird Price: CAD 549.00

Regular Price: CAD 699.00

Private Group / In-House Learning:

Have a group of 5 or more people? 

Register yourself with a special pricing and

request the training exclusively

Course Outline

Module One: Why Supply Chain Management?

● Customer Satisfaction

● Improving Performance

● Lowering Costs

● Product Development

● Case Study

● Module One: Review Questions

Module Two: Key Terms (I)

● Procurement

● Upstream and Downstream

● Raw Material

● Forecasting

● Carrying Cost

● Case Study

● Module Two: Review Questions

Module Three: Key Terms (II)

● Inventory

● Order Generation

● Order Taking

● Order Fulfillment

● Returns Management

● Case Study

● Module Three: Review Questions

Module Four: Three Levels of Supply Chain Management

● Strategic level

● Tactical level

● Operational Level

● Bullwhip Effect

● Case Study

● Module Four: Review Questions

Module Five: Five Stages of Supply Chain Management

● Plan

● Source

● Make

● Deliver

● Return

● Case Study

● Module Five: Review Questions

Module Six: The Flows of Supply Chain Management

● The Product Flow

● The Information Flow

● The Finances Flow

● Data Warehouses

● Case Study

● Module Six: Review Questions

Module Seven: Inventory Management

● Levels of Inventory

● Just-In-Time Inventory

● Keeping Accurate Records

● Inventory Calculator

● Case Study

● Module Seven: Review Questions

Module Eight: Supply Chain Groups

● The Suppliers

● The Producers

● The Customers

● The Customer”s Customer”s

● Case Study

● Module Eight: Review Questions

Module Nine: Tracking and Monitoring

● Dashboard

● RFID”s

● Alert Generation

● Stock Keeping Unit (SKU)

● Case Study

● Module Nine: Review Questions

Module Ten: Supply Chain Event Management

● Inventory Alerts

● Supplier Alerts

● Bottlenecking

● Being Proactive

● Case Study

● Module Ten: Review Questions

Module Eleven: Wrapping Up

● Words from the Wise

● Review of Parking Lot

● Lessons Learned

● Completion of Action Plans and Evaluations

Who can attend?

Anybody who is interested in Learning Supply Chain Management Skill

Learning Goals

After completing this course, the learners will be able to:

● Delve into greater depth by traversing a Supply Chain from the end-customer viewpoint.

● Analyze Store and Merchandising and its relation to Supply Chain.

● Apply Inventory Management in Retail

● Understand challenges of Transportation and Logistics in Retail.

● Apply Procurement, Order Management, Customer relationship management in Retail

● Supply Chain Planning Versus Supply Chain Execution

● Means to measure the Supply Chain

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