How to deal with an angry customer?
How to handle the requests for discounts in a professional manner?
How to turn negative experiences into positive ones?
These are some of the quick best practice customer service techniques you will be able to easily teach your team with this half-day mini course. Empower your team with ten best practice customer service techniques to professionally deal with some of the most common customer interactions.
Duration Learning Credits
Half Day – 5 hours of 5 PDU’s
Session
Public Classroom Pricing:
Early Bird Price: CAD 399.00
Regular Price: CAD 499.00
Instructor-Led Virtual Live Pricing:
Early Bird Price: CAD 299.00
Regular Price: CAD 399.00
Private Group / In-House Learning:
Have a group of 5 or more people?
Register yourself with a special pricing and
request the training exclusively
● The service recovery catch
● When dealing with angry customers and customers showing strong emotions
● When you want customers to do something or follow your direction
● When the customer is arguing
● When the customer tells you they are having an issue
● When the customer expresses displeasure
● When turning negative experiences into positive ones
● When customer has been given wrong information
● When we are in the wrong
● When a customer requests a discount
● When a customer threatens to defect to competitio
Customer Service Staff