Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation, and respond appropriately is important, and requires not only training but practice.

With our Crisis Management workshop, your participants will understand that a crisis can occur at any time. They will develop the skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

Duration                                Learning Credits

1 day-8 hours of                    8 PDU’s


Public Classroom Pricing:    

Early Bird Price: CAD 649.00

Regular Price: CAD 799.00

Instructor-Led Virtual Live Pricing:

Early Bird Price: CAD 549.00

Regular Price: CAD 699.00

Private Group / In-House Learning:

Have a group of 5 or more people? 

Register yourself with a special pricing and

request the training exclusively

Course Outline

Module One: Crisis

● Internal Risks

● External Risks

● Aggression

● Violence

● Case Study

● Module One: Review Questions

Module Two: Workplace Violence

● Threats

● Damage

● Psychological Acts

● Physical Acts

● Case Study

● Module Two: Review Questions

Module Three: Myths

● Violence Just Happens

● It Is Uncommon

● Problems Will Solve Themselves

● It Is Not Possible to Prevent Violence

● Case Study

● Module Three: Review Questions

Module Four: Escalation

● Threats

● Stalking and Bullying

● Injury

● Death

● Case Study

● Module Four: Review Questions

Module Five: Concerning Behaviors

● Disruptive

● Emotional Abuse

● Causes Anxiety

● Examples of Behavior

● Case Study

● Module Five: Review Questions

Module Six: Domestic Violence Indicators

● Disruptive Calls

● Poor Concentration

● Bruising

● Absences

● Case Study

● Module Six: Review Questions

Module Seven: Triggers of Workplace Violence

● Reprimands and Terminations

● Financial Strain

● Loss of Loved One

● Perceived Slights

● Case Study

● Module Seven: Review Questions

Module Eight: Conflict Dangers

● Triggers

● Action Point

● Flashpoint

● Identify

● Case Study

● Module Eight: Review Questions

Module Nine: Response

● Note Areas of Concern

● Discuss It

● Report It

● Report Extreme Cases to HR/Tip Line

● Case Study

● Module Nine: Review Questions

Module Ten: Strategies

● Policies

● Programs

● Emergency Procedures

● Train Employees

● Case Study

● Module Ten: Review Questions

Module Eleven: Wrapping Up

● Words from the Wise

● Review of Parking Lot

● Lessons Learned

● Completion of Action Plans and Evaluations

Who can attend?

Anybody who is interested in learning Crisis Management Skills

Learning Goals

At the end of this Crisis Management – Business Perspectives training course, your participants will be able to:

● Plan, anticipate and avoid crisis where possible

● Manage the reputation of your organization when crisis occurs

● Respond appropriately to crisis

● Address issues of online reputation

● Develop tools that will help support your crisis management plan

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